团体标准 T/CSCA120029-2019 “上海品牌”评价认证依据：建设工程咨询服务认证要求 “ShanghaiBrand”certificationcriteria:Requirements forservicecodeforconstructionprojectconsulting 2019–12–31发布 2019–12–31实施 上海市认证协会发布ICS号：03.120.20 中国标准文献分类号：A00 全国团体标准信息平台 全国团体标准信息平台 T/CSCA120029-2019 I目 次 前言.............................................................................................................................................III 引言.................................................................................................................................................IV 1范围..........................................................................................................................................1 2规范性引用文件......................................................................................................................1 3术语和定义..............................................................................................................................1 3.1建设工程咨询服务......................................................................................................1 3.2服务创新.......................................................................................................................1 3.3服务认证.......................................................................................................................1 4服务主体要求..........................................................................................................................2 4.1资质要求.......................................................................................................................2 4.2组织文化.......................................................................................................................2 4.3商业信誉.......................................................................................................................2 4.4管理体系.......................................................................................................................2 5服务提供保障..........................................................................................................................3 5.1服务人员.......................................................................................................................3 5.1.1人才队伍.............................................................................................................3 5.1.2行为规范.............................................................................................................3 5.1.3管理培训.............................................................................................................4 5.1.4绩效考核.............................................................................................................4 5.2服务环境.......................................................................................................................4 5.2.1通用要求.............................................................................................................4 5.2.2组织识别系统.....................................................................................................5 5.3服务设施.......................................................................................................................5 5.3.1基本设施.............................................................................................................5 5.3.2信息化建设.........................................................................................................5 5.3.3服务技术平台.....................................................................................................6 5.4安全与应急...................................................................................................................6 5.4.1通用要求.............................................................................................................6 5.4.2网络安全.............................................................................................................6 6服务过程控制.............................................................................