ICS01.140.20 CCSA14 2023-12-21发布 2023-12-28实施 苏州市市场监督管理局发布DB3205 公共图书馆网上借阅服务规范 ServiceSpecificationforOnlineBookLendingofPublicLibraries苏州市地方标准 DB3205/T1098—2023 DB3205/T1098—2023 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4总则................................................................................1 5服务资源............................................................................1 5.1基础条件......................................................................2 5.2人员..........................................................................2 5.3文献资源......................................................................2 5.4物流服务......................................................................2 6服务效能............................................................................2 6.1服务能力......................................................................2 6.2服务效率......................................................................2 7服务营销............................................................................3 7.1宣传推广......................................................................3 7.2服务告示......................................................................3 8评价与改进..........................................................................3 8.1评价..........................................................................3 8.2改进..........................................................................3 参考文献...............................................................................5