ICS03.080 CCSA12DB4401 广 州 市 地 方 标 准 DB4401 /T100.3—2022 物业服务 第3部分：商务写字楼 Realty service Part3：Business office building 2022-09- 14 发布 2022-10-14实施 广州市市场监督管理局 发 布 DB4401/T100.3—2022 I目  次 前言.......................................................................................................................................................................IV 引言........................................................................................................................................................................V 1范围...................................................................................................................................................................1 2规范性引用文件..............................................................................................................................................1 3术语和定义......................................................................................................................................................2 4服务等级..........................................................................................................................................................2 5基本要求..........................................................................................................................................................3 5.1档案管理...................................................................................................................................................3 5.2保密管理...................................................................................................................................................3 5.3供方管理...................................................................................................................................................3 5.4财务管理...................................................................................................................................................3 5.5物业服务费用...........................................................................................................................................3 5.6共有资金...................................................................................................................................................3 5.7专项维修资金...........................................................................................................................................4 5.8岗位形象...................................................................................................................................................4 6承接查验..........................................................................................................................................................4 7业户服务..........................................................................................................................................................5 7.1物业服务合同...........................................................................................................................................5 7.2迁入迁出...................................................................................................................................................5 7.3报事报修...................................................................................................................................................6 7.4大堂服务...................................................................................................................................................6 7.5投诉处理...................................................................................................................................................6 7.6业户意见征询...........................................................................................................................................7 7.7业户关系...................................................................................................................................................8 7.8特约服务........................