ICS03.080 CCSA16 3707 潍坊市地方标准 DB3707/T037—2021 党政机关会议服务保障规范 Specificationofmeetingservicesofpartyandgovermentorganizations 2021-12-16发布 2022-01-15实施 潍坊市市场监督管理局  发布 DB3707/T037—2021 I目次 前言.......................................................................................................................................................................II 引言.....................................................................................................................................................................III 1范围...................................................................................................................................................................1 2规范性引用文件...............................................................................................................................................1 3术语和定义.......................................................................................................................................................1 4服务组织基本要求...........................................................................................................................................1 5服务环境...........................................................................................................................................................1 6基础设施管理...................................................................................................................................................2 7服务人员管理...................................................................................................................................................2 8服务内容...........................................................................................................................................................2 9安全与应急.......................................................................................................................................................4 10会议保密要求.................................................................................................................................................4 11服务评价.........................................................................................................................................................5 12档案和文件管理.............................................................................................................................................5 附录A（规范性）服务人员礼仪要求..............................................................................................................6 附录B（资料性）服务人员入职培训要求.....................................................................................................8 附录C（资料性）服务人员定期培训与日常考核.........................................................................................9 附录D（规范性）会前准备的内容和要求...................................................................................................11 附录E（规范性）参会领导座次排序............................................................................................................13 附录F（规范性）会中服务内容及要求.......................................................................................................15 附录G（规范性）清洗消毒制度....................................................................................................................16 附录H（规范性）应急预案和突发事件处理...............................................................................................17 附录I（规范性）疫情期间防疫要求............................................................................................................19 附录J（资料性）满意度调查表....................................................................................................................21 附录K（资料性）会议服务意见反馈表.......................................................................................................22