DB43/T2—2023 77943 湖南省地方标准 ICS CCS 03.220.50 V 00 无人机应用服务通用规范 General specification for UAV application service 发 布 湖南省市场监督管理局2023-1 1发布-09 2024-02实施-0 9 DB43/T 2779—2023 I 目 次 前言 ································ ································ ································ ························ Ⅲ 1 范围 ································ ································ ································ ····················· 1 2 规范性引用文件 ································ ································ ································ ······ 1 3 术语和定义 ································ ································ ································ ············ 1 4 基本要求 ································ ································ ································ ··············· 1 5 机构要求 ································ ································ ································ ··············· 1 6 人员要求 ································ ································ ································ ··············· 2 7 设施设备要求 ································ ································ ································ ········· 2 8 服务要求 ································ ································ ································ ··············· 2 8.1 需求了解 ································ ································ ································ ········· 2 8.2 现场勘察 ································ ································ ································ ········· 2 8.3 设备匹配 ································ ································ ································ ········· 2 8.4 制定方案 ································ ································ ································ ········· 2 8.5 合同签订 ································ ································ ································ ········· 2 8.6 服务实施 ································ ································ ································ ········· 2 8.7 成果提交 ································ ································ ································ ········· 3 9 信息管理 ································ ································ ································ ··············· 3 10 质量控制 ································ ································ ································ ·············· 3 11 投诉处理 ································ ································ ································ ·············· 3 12 评价与改进 ································ ································ ································ ··········· 3 参考文献 ································ ································ ································ ···················· 4 DB43/T 2779—2023 II DB43/T 2779—2023 III 前 言 本文件按照 GB/T 1.1 —2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规 定起草。 请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。 本文件由中国民用航空中南地区空中交通管理局湖南分局提出并归口。 本文件起草单位：岳阳职业技术学院、湖南彩桥企业管理咨询服务有限公司、中国民用航空中南地 区空中交通管理局湖南分局、湖南中电金骏科技集团有限公司、长沙市应急管理局、湖南石油化工职业 技术学院、长沙市消防救援支队、湖南优航无人机技术有限公司、长沙湘江通用航空发展有限公 司、湖 南北斗星标准化服务有限公司 。 本文件主要起草人：汤熊、喻志慧、付高勤、赵坚、朱东旭、刘桂钧、王彪、李正标、粟荔、邬婧、 陈捷、胡凌峰、崔强胜、龚正庆、刘赛、蓝京、罗旭新、胡田、曾红涛、李响、姜岱箐、宋克家、徐献 魁、李亮、鲁鸿、丁熠、张平、黄渊刚、刘广茂。 DB43/T 2779—2023 IV DB43/T 2779—2023 1 无人机应用服务通用规范 1 范围 本文件规定了无人机应用服务的基本要求、机构要求、人员要求、设施设备要求、服务要求、信息 管理、质量控制、投诉处理、评价与改进等内容。 本文件适用于服务机构开展民用无人机应用服务。 2 规范性引用文件 下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件， 仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本 文件。 GB 42590 民用无人驾驶航空器系统安全要求 MH/T 1069—2018 无人驾驶航空器系统作业 飞行技术规范 3 术语和定义 下列术语和定义适用于本文件。 3.1 无人机应用服务 UAV application service 利用无人机开展植保作业、航空测绘、航空摄影、电力巡检、森林巡查等用途的服务。 4 基本要求 4.1 应符合 GB 42590和MH/T 1069—2018第3章的要求。 4.2 服务全过程应合法依规。 4.3 应依法使用和处理相关信息。 5 机构要求 5.1 应为依法注册的企业或单位。 5.2 应持有无人机航空经营许可相应的证照。 5.3 应对无人机投保地面第三者责任险 。宜购买其他相关商业保险。 5.4 应建立完善的运营管理制度，包括但不限于： a） 安全管理